OUR CUSTOMER SECURITY & SATISFACTION POLICIES
30-Day Return Policy
At Palm Beach Medical Cosmetics, we utilize both UPS and USPS carriers. We can ship to APO and PO Box addresses via USPS only. Based on your shipping zip code, we use the carrier with the fastest delivery and satisfaction to your area.
UPS Expedited shipping options are available including UPS 3 Day Select Service and UPS 2 Day Air Service. All applicable shipping charges will be stated clearly before checkout. If additional shipping charges apply, you will be contacted.
Your Satisfaction is Always 100% Guaranteed
Palm Beach Medical Cosmetics offers only the best in high quality skin care and we stand behind our products. If an item does not meet your expectations, is damaged during shipping, if you should have an allergic reaction to a product or if you just aren't happy, we will compensate you.
We guarantee that if you aren't 100% satisfied with the products you purchased within 30 days, we will either issue you a full refund or exchange the product for you for free - it's that easy. Please call customer service at 1-866-519-4222.
Your Privacy - Our Policy
Your privacy is of paramount importance to Palm Beach Medical Cosmetics. Strict efforts are made to ensure that all information gathered in our database will not be presented to any company or person for outside use. Palm Beach Medical Cosmetics is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Palm Beach Medical Cosmetics collects information from our users at several different points on our website.
This web site carefully protects your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. When users submit sensitive information via the website, your information is protected both online and off-line.
Security
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked as opposed to un-locked, or open when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment behind a locked cage.

How is your personally identifiable information used on this site?
We will ask you when we need information that identifies you or allows us to contact you. We use your personal information for these purposes:
1. To make this site easier to use by not having to enter your information more than once
2. For billing purposes
3. Viewing your order status
4. To alert you when new service/products and/or special offers are available